Glenella Blue Mountains Terms and Conditions of Reserving a Room

Our Policy

Payment Policy:

  • Full Prepayment is required at the time of booking via a debit to a nominated credit card.
  • A credit card fee of 3% is applicable for using American Express.

 Cancellation Policy:

  • Cancellations made with more than 7 days notice will be refunded less $10 cancellation fee.
  • Cancellations made with less than 7 days notice will be refunded less a cancellation fee equal to the first night’s tariff.
  • No refunds for early departures or for unused meals.
  • Cancellations made in full or in part after checking in, will incur a 100% cancellation fee.
  • We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

Conditions of Use:

  • No smoking
  • No pets
  • Breakages must be paid for
  • Check- In time from 2pm
  • Check-Out time is 10am
  • Breakfast is included in the room rate.
  • We also implement a 10pm quiet time to ensure other guests experience undisturbed sleep.

We encourage our customers to purchase travel insurance to cover any unforseen circumstances.